Terms of Service
Last updated: April 22, 2026
1. Acceptance of terms
By accessing and using Tenko AI's services ("Platform", "Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you access on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
If you do not agree with any of these terms, you must not use the Service.
2. Service description
Tenko AI provides a SaaS (Software as a Service) platform that allows companies to manage WhatsApp Business conversations using artificial intelligence. The Service includes, among others:
- Unified inbox for WhatsApp messages
- AI-assisted automated responses
- Conversation assignment and management between agents
- Performance reports and analytics
- Integrations with third-party systems
3. User accounts
3.1 Registration
To use the Service you must create an account with truthful, complete and updated information. You are responsible for maintaining the confidentiality of your access credentials.
3.2 Account responsibility
You are fully responsible for all activities carried out under your account. You must notify us immediately of any unauthorized use. Tenko AI will not be liable for losses arising from unauthorized access caused by your negligence.
3.3 Eligibility
The Service is intended for businesses and people over 18. By registering, you declare that you meet these requirements.
4. Acceptable use
By using the Service, you agree to:
- Comply with WhatsApp's Commercial Policy and Meta's Platform Terms
- Comply with Colombia's Law 1581 of 2012 (Habeas Data) and the General Data Protection Regulation (GDPR) when applicable
- Obtain proper consent from your customers before contacting them via WhatsApp
- Not send spam, unsolicited bulk messages or misleading content
- Not use the Service for illegal, fraudulent activities or those that violate third-party rights
- Not attempt to access data from other organizations or circumvent security measures
- Not reverse engineer, decompile or attempt to extract the Service's source code
- Maintain the confidentiality of any customer information processed through the Service
5. Prohibited activities
It is strictly forbidden to use the Service to:
- Send illegal, defamatory, obscene, threatening or discriminatory content
- Distribute malware, viruses or other harmful software
- Impersonate persons, companies or institutions
- Collect user data without their explicit consent
- Violate third-party intellectual property rights
- Carry out activities that overload or interfere with the Service's infrastructure
- Resell, sublicense or transfer access to the Service without express authorization
Non-compliance may result in immediate suspension or cancellation of your account.
6. Subscription and payments
6.1 Plans
The Service is offered through subscription plans. Prices and features for each plan are detailed on the website's pricing page. We reserve the right to modify prices with 30 days' prior notice.
6.2 Billing
Subscriptions are billed in advance according to the chosen cycle (monthly or annual). Payments are processed through secure payment providers (Stripe). All amounts are shown in the currency indicated at the time of contracting.
6.3 Refunds and guarantee
We offer a full money-back guarantee within the first 30 days from initial contracting if the Service does not meet what was offered. After this period, payments are non-refundable except where applicable law requires it. For the annual plan, we refund full unused months at the time of cancellation.
7. Intellectual property
Tenko AI and all of its components (code, design, brand, algorithms, AI models) are exclusive property of the Company and are protected by applicable intellectual property laws.
Your data and content remain yours. By using the Service, you grant us a limited, worldwide, non-exclusive license to process such data solely for the purpose of providing the contracted Service.
8. Service availability
We strive to keep the Service available 99.9% of the time measured monthly, excluding scheduled maintenance windows. However, the Growth plan does not include SLA credits; these are offered only on Enterprise plans through a written addendum.
Interruptions may occur due to maintenance, updates or causes beyond our control (including outages of the WhatsApp Business API or infrastructure providers). We do not guarantee uninterrupted availability and are not responsible for losses arising from service interruptions.
9. Limitation of liability
To the maximum extent permitted by law, Tenko AI will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data or reputation, even when warned of the possibility of such damages.
Our total liability towards you will not exceed the amount paid for the Service in the 3 months prior to the event giving rise to the claim.
10. Termination
You may cancel your account at any time from the platform settings. We reserve the right to suspend or cancel accounts that violate these Terms, with or without prior notice depending on the severity of the breach.
After cancellation, you may export your data for 30 days. After this period, your data will be deleted from our systems as indicated in the Privacy Policy.
11. Relationship with Meta and WhatsApp
Tenko AI is an independent business solutions provider that uses the WhatsApp Business API. We are not part of Meta Platforms, Inc. nor do we have any official affiliation with WhatsApp.
The Customer is responsible for obtaining and maintaining their own access to the WhatsApp Business API and for complying with Meta's policies, including the WhatsApp Commercial Policy, the Messaging Policy and the Meta Platform Terms. WhatsApp® and Meta® are registered trademarks of Meta Platforms, Inc.
12. Changes to terms
We may modify these Terms at any time. We will notify you at least 15 days in advance of material changes via email or notice on the platform. Continued use of the Service after notification implies acceptance of the new terms.
13. Governing law and jurisdiction
These Terms shall be governed and interpreted in accordance with current legislation in Colombia. Any dispute will be submitted to the exclusive jurisdiction of the competent courts in Bogotá, Colombia, unless applicable consumer regulations require another forum.
14. Contact
For questions about these Terms of Service, contact us: